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An idea for calculating the worth of a good Surveillance Operator to a casino. What is a Surveillance Operator Worth? Over the years...

The scam that cheated casinos for over $100 million in 2010-2011 is back! Mark Twain once said history doesn’t repeat itself but it often...

98% of your employees are assets to the business. 2% are liabilities. The sad truth is that some employees can’t be trusted. They are...

A framework for casino gaming executives and surveillance professionals

In The US in 2022 more money was cheated from electronic tables games than traditional table games. Shiny New Objects Electronic table...

A look back at significant casino scams since 2000. A Casino Guys Compilation Two years ago, Bill Zender and I sat down and started going...

Today’s casino surveillance operations do more than catch cheats. They play an important role in a casino’s overall risk management...

If casino surveillance departments charged for all the services that they provide, their business would be booming. If they only got paid...

I used to be a gaming consultant from 2010-2017. I consulted for surveillance operations and conducted game protection seminars around...

After 78 days of being shut down, Las Vegas casinos reopened yesterday.

It took a global pandemic to do what had never been done before - shut the casino industry down. What do we need to do to reopen our casinos

the third of a three-part series (a “Willogy”) where I explore the opportunities for casino surveillance operations over the next decade.

The second of a three-part series (a “Willogy”) where I explore the opportunities for casino surveillance operations over the next decade

The first of a three-part series (a “Willogy”) where I explore the opportunities for casino surveillance operations over the next decade.

A California casino and a poker player are being sued by other players alleging there’s been some dodgy business going on during live stream

Why do casinos record video but not audio on their table games? Excuse me, what did you say? I can’t hear you.

Facial recognition technology finally works. But before you rush out and buy, there are some things to think about.

Cheats and thieves have worked it out. No one in the casino is watching electronic games, except maybe the slot technicians.

Call me crazy but I’m convinced it’s time to get rid of casino chips. It’s time for casino table games to go digital like the rest of the...

I recently traveled to Manila to catch up with friends who had taken management opportunities in the newly opened integrated casino...