Slot Machines Under Attack: The Scam That Could Change Everything
In December 2014, four Russian nationals were indicted by the FBI for using electronic devices to cheat slot machines. According to the...
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- Feb 1, 2014
- 9 min
The Resurgence of Marked Cards
According to the Chinese, 2013 was the year of the snake. From a game protection perspective you could have called it the year of marked...
- Feb 1, 2013
- 8 min
Marked Cards: If Manufacturers Aren’t Watching Our Backs - Who Is?
In recent years there’s been a huge increase in the number of casino table games around the world that allow players to handle the cards....
- Feb 1, 2012
- 6 min
Brave New World: Remote Surveillance
A few months ago I had the opportunity to visit the Microsoft Global Security Operations Center (GSOC) in Redmond, Washington. After...
- Jan 1, 2012
- 5 min
It’s Time to Take Collusion Seriously
col-lu-sion: secret or illegal cooperation or conspiracy, esp. in order to cheat or deceive others. I’m a closet “scrap booker.” I Google...
- Nov 1, 2011
- 5 min
When It Comes To High Rollers, Watch Your Backs
“All card games hinge on the fact that a card has two sides, one of which reveals its identity, while the other conceals it.” - David...
- Feb 1, 2011
- 7 min
Eyes Wide Shut: Where Is The Security in Las Vegas Casinos?
Bellagio robbery In the days following the Bellagio robbery, I received a number of calls from journalists across the country asking me...
- Nov 1, 2010
- 5 min
Surveillance Performance: Is Your Operation on Target?
"If it doesn't matter who wins or loses, then why do they keep score? - Vince Lombardi I wrote an article for the Catwalk recently about...
- Feb 26, 2010
- 6 min
The Opening of Aria Resort & Casino: An Interview with Surveillance Director, Ted Whiting
Over the years frequent visitors to Las Vegas have become accustomed to the ever-changing landscape that is the Strip. It’s not unusual...
- Nov 1, 2009
- 6 min
Is Your Surveillance Team Proactive or Prozac-tive?
"However beautiful the strategy, you should occasionally look at the results"- Winston Churchill How do you measure the performance of a...
- Oct 26, 2009
- 11 min
Using Software to Enhance Surveillance Customer Service
Ron Buono has been a Las Vegas surveillance guy for over a quarter of a century and the head of the MGM Grand's surveillance operation...
- Jun 1, 2009
- 7 min
The Opening of City of Dreams: An Interview with Surveillance Director, Leroy Daniel
Leroy Daniel is a casino industry professional with 16 years experience. He has been involved in eight casino pre-opening projects...
- Feb 1, 2009
- 9 min
Surveillance Superman: More than just a Casino Crime Fighter
What does surveillance do? Usually when I ask that question, nine out of 10 people will pause for a moment and then answer it with...
- May 1, 2008
- 6 min
Audit-Based Surveillance: Making Sure Everyone Is Swimming Between The Flags
Casino surveillance departments around the world take different approaches to fighting the battle against internal theft and fraud. It's...
- Apr 1, 2008
- 9 min
When It Comes To Blackjack, I’m No Team Player
One of things that bugs me about playing blackjack is blackjack players. Not all of them of course, just some of them. Here's a scenario....
- Aug 1, 2007
- 10 min
The Cheating Culture
Why do people cheat? Last week I read a book by David Callahan called The Cheating Culture: Why more Americans are doing wrong to get...
- May 2, 2007
- 14 min
The Four Pillars of Surveillance Part 2: Information & Communication
"Knowledge is power. Information is power. The secreting or hoarding of knowledge or information may be an act of tyranny camouflaged as...
- May 1, 2007
- 13 min
The Four Pillars of Surveillance Part 1: People & Operations
How do you rate the health of your surveillance operation? A few years back I developed a model for surveillance management called the...
- Aug 1, 2006
- 7 min
Does Surveillance Suffer from an Identity Crisis?
A quick quiz. What does surveillance do? Does it: a) video-record the casino operation; b) catch cheats and thieves; c) monitor the...
- May 1, 2006
- 6 min
The Yin and Yang Of Casino Surveillance In Macau
A word of advice for casino managers thinking of packing up the golf clubs and moving to Macau. There's an old saying that goes something...
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